Joanne Song is an Atlanta-based product designer who advocates for users by utilizing user research to create solutions that satisfy the goals of both the user and the client.
2021 - 2022
I designed a mobile-first, online mental health service that helps create stronger client/provider matches based on user research of Asian Americans seeking mental health care.
2022 - Present
I work on a team responsible for building SaaS solutions that help local government with asset, work and operations management.
*Due to client sensitive information, please email me for case study access.
Design Testimonials
Ryan Keefover
UX Lead, Cartegraph
“I had the pleasure of working closely with Joanne during my time at Cartegraph (OpenGov) leading the UX team. I saw her grow extensively in taking the lead on wire-framing sessions and design reviews, collaborating with PM’s, Tech Leads, and Devs to ensure the product met our teams standards. She led a major project to re-think scheduling within our apps and did an excellent job of presenting her research and concepts to stakeholders. She helped evaluate new ways to present and visualize data, as well measuring the success of a feature and summarizing research in ways that are easily consumable.
She has a knack for uncovering all of the right questions and her understanding of complex problems and breaking them down quickly is one of her strongest skillsets. Her considerate communication style gives her a unique ability to empathize with customers and I saw her really shine when leading sessions with even some of our more difficult users. She was also an excellent collaborator and took feedback with both a gracious attitude and willingness to grow and change where needed.
Joanne is an excellent addition to any team and will continue to bring her positive and considerate approach to research, design, and team growth wherever she goes.”